We at Newton's Bus Service are here to meet the transportation needs of all of our passengers with the respect and dignity which you deserve. We provide assistance with boarding and departing the bus, special handling and transferring of luggage, and storage and retrieval of mobility devices and assistive aids.
We can better assist you if you call us 48 hours in advance. Our sales staff is available to work with you to make your travel experience as trouble free as possible. Please provide our sales staff with your specific assistance and/or travel needs. Our driver can better assist if you tell us what type of mobility device you have and how much it weighs. If you can climb steps and do not need a lift coach, we can more safely secure your scooter, wheelchair, walker, or rollator in the luggage bay if we have details in advance.
Should you require a coach with a lift, please call at least 48 hours prior to departure. Please be prepared to give us your contact information, if you wish, so that we may confirm your request. If you are unable to provide 48-hour advance notice, we will make every reasonable effort to accommodate your needs. Lift-equipped buses have two secure latching areas for wheelchairs. Once these areas are full, additional riders using scooters or wheelchairs can be accommodated only if they can transfer to a seat. Even if you have called 48 hours in advance, we encourage you to arrive at least 30 minutes before departure time so that we can pre-board you should you wish.
Note: The passenger and mobility device must have a combined weight of no more than 600 pounds. The mobility device must not exceed a maximum of 30 inches wide and 48 inches long.
Smaller mobility aids such as canes or crutches may travel inside the bus in the overhead compartment or under your seat. If your aid will not fit safely in either of these locations, it will be stored in the baggage compartment under the bus at no additional cost. We encourage you to tell us if your mobility aid exceeds (50) pounds so that we can provide the driver a ramp to load the device.
Storing & Handling
Medical oxygen tanks are permitted on the bus with a maximum of 4 canisters per passenger as follows:
Two canisters aboard the bus for your use and 2 canisters stowed in the baggage compartment. The maximum dimensions of any single canister cannot exceed 4.5 inches in diameter and 26 inches in height. All oxygen canisters not in use must have safety caps on the valves and must be boxed if carried as cargo. Passengers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while in route.
Passengers are welcome to travel with Portable Oxygen Concentrators but are responsible for ensuring that they have enough battery power to complete their travel. When booking your travel, please inquire if the coach will have electrical outlets. If so, you will still need a backup supply of battery power.
Note: The maximum limit on medical oxygen canisters carried as cargo is 99 pounds. As we may not exceed this federal regulatory limit, passengers bringing oxygen containers will be accommodated on a first come, first serve basis.
All medicine should be in your carry-on luggage. Do not put it in your luggage under the bus.
Service animals are welcome to travel with the passenger with a disability as long as the animal does not occupy a seat or obstruct the aisle. Service animals must always be well-behaved and under the control of their owners or handlers, such as on a leash or in a carrier. Newton Bus Service reserves the right to refuse travel to any animal which poses a direct threat to other customers or Newton Bus Service employees.