Newton's Bus Service, Inc.
We at Newton's Bus
Service are here to meet the transportation needs of all of our passengers with
the respect and dignity which you deserve. We provide assistance with boarding
and departing the bus, special handling and transferring of luggage, and
storage and retrieval of mobility devices and assistive aids.
Help Us Serve
We can better assist
you if you call us (48) hours in advance. Our sales staff is available to work
with you to make your travel experience as trouble free as possible. Please provide our sales staff with your specific assistance and/or travel needs. Our
driver can better assist if you tell us what type of mobility device you have
and how much it weighs. If you can climb steps and do not need a lift coach, we
can more safely secure your scooter, wheelchair, walker, or rollator in the
luggage bay if we have details in advance.
Should you require a
coach with a lift, please call at least (48) hours prior to departure. Please be
prepared to give us your contact information, if you wish, so that we may confirm your request. If you are unable to provide 48-hour advance notice, we
will make every reasonable effort to accommodate your needs.
have two secure latching areas for wheelchairs. Once these areas are full,
additional riders using scooters or wheelchairs can be accommodated only if they can transfer to a seat. Even if you have called (48) hours in advance, we
encourage you to arrive at least (30) minutes before departure time so that we
can pre-board you should you wish.
Note: The passenger and mobility device must have a combined weight of
no more than (600) pounds. The mobility device must not exceed a maximum of (30) inches wide and (48) inches
Handling Your Mobility Aids
Smaller mobility aids
such as canes or crutches may travel inside the bus in the overhead compartment
or under your seat. If your aid will not fit safely in either of these
locations, it will be stored in the baggage compartment under the bus at no
additional cost. We encourage you to tell us if your mobility aid exceeds (50) pounds so that we can provide the driver a ramp to load the device.
Medical oxygen tanks
are permitted on the bus with a maximum of (4) canisters per passenger as
Two canisters aboard the
bus for your use and (2) canisters stowed in the baggage compartment. The maximum
dimensions of any single canister cannot exceed (4.5) inches in diameter and (26) inches in height. All oxygen canisters not in use must have safety caps on the
valves and must be boxed if carried as cargo. Passengers are responsible for
ensuring that they have enough oxygen to complete their travel and are responsible
for making arrangements for refills while in route.
Passengers are welcome
to travel with Portable Oxygen Concentrators but are responsible for ensuring
that they have enough battery power to complete their travel. When booking your
travel, please inquire if the coach will have electrical outlets. If so, you
will still need a backup supply of battery power.
Note: The maximum limit on medical oxygen canisters carried as cargo is (99) pounds. As we may not exceed this federal regulatory limit, passengers
bringing oxygen containers will be accommodated on a first come, first serve
All medicine should be
in your carry-on luggage. Do not put it
in your luggage under the bus.
Service animals are welcome to travel with the passenger
with a disability as long as the animal does not occupy a seat or obstruct the
aisle. Service animals must always be well-behaved and under the control of
their owners or handlers, such as on a leash or in a carrier. Newton Bus
Service reserves the right to refuse travel to any animal which poses a direct
threat to other customers or Newton Bus Service employees.